Peter Warren Automotive Pty Ltd trading as Mercedes-Benz Macarthur and related entities; WF Automotive and WF Property Holdings P/L take care to respect our customers’ rights to privacy and fully comply with obligations under the Privacy Act 1988 and all amending legislation. We use any information we collect about our customers only in accordance with our Privacy Policy and to provide a more customised service experience.

While information is an important element in our ability to provide superior service, our most important asset is our customers’ trust. Keeping customer information secure and using it only as our customers would want us to, is a top priority for us all.

PRIVACY VALUES

We abide by the thirteen (13) Australian Privacy Principles. They are;

1. Open an Transparent Management of Personal Information.
2. Anonymity and Pseudonymity. We provide our customers with the option of not identifying themselves, or of using a pseudonym, where it is reasonably practical to do so. In doing so, this may limit the way we are able to assist or respond to you.
3. Collection of Solicited Personal Information. We must only collect sensitive information from our customers with their consent.
4. Dealing with Unsolicited Personal Information. If we receive Personal Information and did not solicit it, we must determine whether it would be deemed sensitive information under Principle 3. If this is ascertained, we must destroy it. We could have collected it under Principle three.
5. Notification of the Collection of Personal Information. At, or before the collection of the Personal Information, we must notify the customer of the collection of the information.
6. Use or Disclosure of Personal Information. If the Personal Information is collected for a particular purpose, known as the primary purpose, it can only be used for that purpose unless consent is obtained from the customer.
7. Direct Marketing. If we hold Personal Information, we cannot use it for direct marketing if it contains sensitive information. It can be used if it was collected by us, the customer reasonably expected it to be used, or there is a simple method for the customer to opt out and the customer has not to date opted out.
8. Cross Border Disclosure of Personal Information. We must make sure at all times that any overseas recipient of Personal Information does not breach any Australian Privacy Principles at any time.
9. Adoption, Use or Disclosure of Government Related Identifiers. We must not use or disclose a Government Related Identifier of an individual.
10. Quality of Personal Information. We must make sure that the Personal Information collected is accurate, up to date and complete.
11. Security of Personal Information. We must take all reasonable steps in the circumstances to protect personal information.
12. Access to Personal Information. If requested by a customer to access to Personal Information held about them, we must provide this access.
13. Correction of Personal Information. We must take reasonable steps to correct Personal Information to ensure it is accurate, up-to-date, complete, and relevant and not misleading.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We are committed to protecting your privacy and will only use your Personal Information in accordance with applicable data protection legislation, including the Privacy Act 1988 and all amending legislation.
“Personal Information” has the same meaning as in the Act. Generally, it includes any information that can be used to personally identify you. This may include your name, address, telephone number, email address and occupation, and information about your dealings with us.

Depending on the nature of our relationship with you, we may collect the following types of Personal Information:

1. Initial identification details: name, residential address and date of birth;
2. Contact details: telephone, residential, mailing and email addresses;
3. Confirmation of identity details: including driver’s licence number and passport details;
4. Product and service information: details of the products and services you have purchased from us or a third party, or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries. This can include your personal preferences and interests, to better tailor our service offering to you;
5. Business partner details: the business partnering with Peter Warren Automotive Holdings and related entities; WF Automotive, WF Property Holdings P/L and PWA Regional Automotive that you work for, your role within the business, and your contact details;
6. Work details: where you are engaged by us as a worker, contractor or agent, information about your performance;
7. Financial information: including methods of payment you use, credit reports we receive, and any information you provide in relation to application for finance;
8. Feedback: information relating to you that you provide to us directly through our website or service centre, customer surveys or visits by our representatives from time to time; and
9. Health information: information we collect about you that we consider reasonably necessary to protect the health and safety of our premises, staff and customers, and to comply with government health orders; and
10. Analytics: information relating to you that you provide to us indirectly through use of our websites or online presence, including your IP addresses. Further information can be found in our Cookie Policy. It would be unusual for us to need to collect all or even most of the above information from you. The information we will require will depend on the specific service(s) that we provide to you and/or the specific interactions we have with you.

Your Personal Information used, collected, and stored by us, can be accessed, by request, at all times. In the event that your information is inaccurate or incorrect, it can be corrected by a written request directed to the Privacy Officer.

HOW DO WE COLLECT YOUR INFORMATION

Third parties: We provide services to other businesses. As part of those services, we may be asked to provide services on behalf of those businesses to you or otherwise deal with you in the course of providing those services. In those circumstances, we will receive your Personal Information from those businesses.

This may include where you a worker or customer of that business. The collection and disclosure by them of your Personal Information to us is governed by their Privacy Policy. We may also collect information from third parties such as credit reporting bodies, law enforcement agencies, and other government agencies.

Direct collection: We collect your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in ways including:
● through your access and use of our website;
● during conversations and communications between you and our representatives;
● when you complete an application or purchase order or ask for a quote to be prepared;
● when you contact us for further information or register your details on our website;
● your participation in surveys and other types of research;
● when you express interest in a particular service; or
● when you submit a job application or résumé, including from your referees, and publicly available information about you.

COOKIES AND WEB TRACKING

Peter Warren Automotive Pty Ltd and related entities; uses tracking technologies such as cookies to recognise your browser each time it visit parts of our site, and to track which pages you visit whilst on our site. We use this information to optimize our site, personalise your experience and create a better online experience for you. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.

FOR WHAT PURPOSE DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We retain Personal Information for as long as is necessary for the purpose for which it was collected or in some circumstances for longer periods where extended retention is required by law or regulation, and as necessary in order to defend our legal rights.

Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L uses, collects and holds your information to provide our products and services to you, to better understand your needs and provide you with better services, including for:

Customer service, including to:
● deliver products and services; and
● deal with queries, comments or customer service issues promptly whether by email, social media, telephone or mail. (We may also keep information on your communications with our service representatives).
Marketing, including to:
● keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. (You are able to “opt-out” from this activity at any time);
● evaluate the effectiveness of our online advertising; and
● evaluate our website’s performance and to improve the content we display to you.Business operations, including to:
● fulfilling any order that you place for a vehicle, parts, or services;
● reminding you of your options exercisable at the end of a finance agreement;
● authorising payments;
● maintaining guarantee and service records;
● providing after sale services (including vehicle support, maintenance and repair services including warranty services);
● where it is necessary to protect your vital interests, including where we need to tell you about a potential safety issue or product recall;
● provide our services to other businesses;
● analyse our business, including for planning, marketing, research, recruiting and training purposes;
● enhance your customer experience and help us complete your transactions faster;
● administer our business, analyse trends, administer our website, track users’ movements, and gather broad demographic information;
● ensure the health and safety of our premises, staff and customers, which may involve us collecting your health-related information;
● where you have expressly consented to us doing so, including:
    ○ obtain finance for you to contact brokers and finance companies, to try obtaining and apply the finance you require, at your request.
    ○ to arrange a lease of a vehicle with a third party; and
    ○ to process a change of ownership of your vehicle.Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L also uses, collects and holds your information:
● when preventing fraud and other criminal activities;
    ○ where we otherwise have a legitimate interest in doing so, including sharing your personal information within Peter Warren Automotive Pty Ltd and/or with the manufacturer of a vehicle you purchase, as described in more detail in paragraphs 6 and 7;
● when recruiting staff and contractors; and
● for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

SHARING OF YOUR PERSONAL INFORMATION

We work closely with Mercedes-Benz Australia/Pacific acting as an agent on their behalf to bring you a wide selection of vehicles, therefore trading using the manufacturer’s name and branding.Whether you purchase the vehicle from a dealership operating under the manufacturer’s branding or our own, your Personal Information will, in the first instance, be collected by us and will be used for the purposes described in section 3. We will also share your Personal Information with the manufacturer, for the purposes such as, but not limited to, determining service campaigns due on your vehicle, maintenance of your vehicle in accordance with your warranty, various communications, and to facilitate in-vehicle technology.

In addition, where you have provided your consent, the manufacturer may use the Personal Information that you have provided to us to send you marketing communications and product safety information (we may ask you for consent on the manufacturer’s behalf and where we do so we will pass your preferences, including any changes to these preferences, onto the manufacturer).

We share your Personal Information with the manufacturer because:
• it is required to fulfil your order or other transaction, handle complaints or provide you with a service or information that you have requested;
• vehicle technology is provided by the manufacturer and your personal information are required for some technology to operate including personalised account set-up.

The manufacturer has its own responsibilities to you for any use it makes of your Personal Information. The manufacturer will have its own privacy notice which will provide you with more information about how the manufacturer uses, collects, and shares your Personal Information. You can contact the manufacturer directly should you require more information about their Privacy Policies, or if you wish to exercise any of your rights in respect of the manufacturer’s use of your Personal Information. Further information on the manufacture’s Privacy Policy can be found in the website footer or directly on the manufacturers website.

We further commit to manage Personal Information, by the following: –

1. We will permit only authorised employees and contracted personnel, who are trained in the proper and lawful handling of customer information, to have access to customer information.
2. Customer information is only disclosed to external organisations when we contract with them to conduct business on our behalf, or to provide support services to customers relating to Mercedes-Benz Macarthur products. We only make such disclosures when those organisations comply with our Privacy Policy. These organisations are not permitted to retain any customer information after they have completed their contractual obligations.
3. At any time, customers can contact us to instruct us to remove their name from our mailing lists.
4. We will not use or disclose personally identifiable information for any purpose other than where necessary for the facilitation of customer services, except where the customer gives written specific consent.
5. We will strive to keep the customer files complete, up-to-date, and accurate. We will inform customers as to how and where to conveniently update their Personal Information.

DISCLOSURE OF PERSONAL INFOMATION

We may disclose your Personal Information to:

• Related Bodies Corporate: (as that term is defined in the Corporations Act 2001 (Cth), in particular to our parent company.
  ● Clients: third party entities that engage us to provide services on their behalf, but only where you have interacted with those third parties.
  ● Service providers: including, without limitation, finance providers, insurance providers, customer loyalty programmes, data storage and destruction companies, technology service providers for services such as application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and data analysis, mailing houses, couriers, payment processors, data entry service providers, network administrators, credit reference agencies, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
  ● Partners: including, without limitation, our third party marketing agencies, membership program partners, Facebook, Twitter, Google, organisations we partner with for promotions or for distribution, and other organisations we think you would like to receive further information from.
  ● Law enforcement: to any person, regulatory body or government agency in order to comply with any law.
  ● Purchasers of our business: if we sell some or all of our business to a third party, we will disclose all of your information to the new owner(s) in the process of undertaking that transaction or transactions.In certain cases, the sharing of your Personal Information to a third party as described in sections 6 and 7 may involve your Personal Information being transferred outside of Australia (for example to vehicle manufacturers based in other countries). Depending on the brand of vehicle you purchased (including pre-owned vehicles), or the nature of your transaction with Peter Warren Automotive Pty Ltd, this may, but not limited to, include some of the following countries: Canada, France, Germany, Ireland, Italy, Japan, Netherlands, Singapore, United Kingdom & United States.

If a country which is not considered to have the same standards of protection for personal data as those in Australia, we will take all reasonable steps required by the Privacy Act 1988 and other amending legislation, to ensure sufficient protections are in place to safeguard your Personal Information.

DIRECT MARKETING MATERIALS

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

With your consent, we may provide your Personal Information to organisations that we partner with from whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive further information.

At Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from our marketing, you can do so via the unsubscribe link in each marketing communication.

ACCESS AND CORRECTION

You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.

There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that Personal Information, we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the Personal Information stating you disagree with it.

THIRD PARTY WEBSITES

Links to third party websites from websites operated by Peter Warren Automotive Pty Ltd and affiliated businesses are provided solely as a convenience to you. If you use these links, you will leave the relevant Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L site.
Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L site are not responsible for any of these sites, their content or their usage of your Personal Information.

SECURITY

Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L site are committed to ensuring the security of your Personal Information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

CHANGES TO THIS STATEMENT

Peter Warren Automotive Pty Ltd and related entities; WF Automotive and WF Property Holdings P/L site may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website. This policy was last updated in June 2022.

COMPLAINTS OR QUESTIONS

In the case of a customer wishing to correct any information held by us, or in the event of them wishing to lodge a complaint, then the matter should be addressed in writing to:

The Privacy Officer
Peter Warren Automotive
PO Box 140
Liverpool BC NSW 1871

OR

fraserp@frizellesunshine.com.au

The matter of complaints shall be dealt with by the Privacy Officer who shall report to the General Manager of the business weekly in the event of complaints being received. A response shall be provided to the customer within seven (7) days to thirty (30) days of a written complaint being received. Our customers Personal Information is always available to you by request at no charge.

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

EXPRESS CONSENT TO COLLECTION, STORAGE, USE AND DISCLOSURE

By agreeing to accept the terms of this Privacy Policy, or by providing your Personal Information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your Personal Information for each of the purposes and to all of the parties outlined in this Privacy Policy.